2 · POLITIQUE D'EXPÉDITION (Shipping policy)

Last updated: July 5, 2026

This policy explains how and when your Snugora Living order is processed and delivered. We currently ship across Canada.

Order Processing Orders are processed within 1–3 business days (Monday to Friday, excluding holidays) after payment is confirmed. You will receive a confirmation email once your order is placed, and a second email with tracking information once it ships.

Delivery Times Because some of our products are shipped directly from our partner warehouses, estimated delivery time for Canada is 7–15 business days after dispatch (some items may take up to 20 business days during peak periods). These are estimates and not guarantees. Delivery times may vary due to carrier delays, customs processing, weather, or high-demand periods.

Shipping Costs Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. We may offer free shipping promotions from time to time.

Tracking Your Order Once your order ships, you will receive a tracking number by email. You can also track your order on our Track Your Order page. Please allow a few days for tracking information to update.

Customs, Duties & Taxes Applicable taxes are shown at checkout. In the rare event that any customs fees or import duties apply to an order, these are the responsibility of the customer unless otherwise stated.

Incorrect Address or Failed Delivery Please make sure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incorrect address or a failure to collect, we will contact you to arrange redelivery (additional shipping charges may apply).

Lost or Delayed Packages If your order has not arrived within the estimated timeframe, please contact us at  and we will help track it down.

Returns If you are not satisfied with your purchase, you may request a return within 30 days of delivery. For full details on eligibility, return shipping, and how refunds are processed, please see our Refund Policy.

Contact Questions about shipping or returns? Email us at