Refund policy

Last updated: July 14, 2026

At Snugora Living, we want you to love what you order. That's why every purchase is covered by our 100-Night Comfort Guarantee. This policy explains how returns and refunds work. All amounts are processed in Canadian Dollars (CAD).

Our 100-Night Comfort Guarantee

You have 100 nights from the date your order is delivered to try your item at home. If you are not completely satisfied, you may request a return at any point within this period. To be eligible, items must be clean, undamaged, and cared for according to the care instructions provided.

How to Start a Return

Email us at support@snugoraliving.com with your order number and the reason for your return. Our team will review your request and, if approved, provide return instructions and the return address. Please do not send items back before receiving confirmation from us.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a tracked shipping method, as we cannot guarantee that we will receive your returned item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the item and its packaging. We will arrange a replacement or a full refund, including any related shipping costs, at no additional charge to you.

Non-Returnable Items

Certain items cannot be returned, including gift cards, items marked as final sale or clearance, and items that are stained, damaged, or have not been cared for according to the care instructions after delivery. Please contact us if you are unsure whether your item qualifies.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

The fastest way to get a different item is to return the original (once approved) and place a new order.

Your Statutory Rights

This policy does not affect any mandatory consumer rights you may have under the consumer protection laws of your province or territory of residence in Canada.

Contact

Questions about a return or refund? Email us at contact@snugoraliving.com.